Vinall Support
Vinall is a music ranking app — rate the albums and songs you listen to, track how your opinion of them changes over time, and find what to listen to next. This page covers support for Vinall specifically.
Contact support
Email us with your account's email address and a short description of the issue, and include a screenshot if it helps show what you're seeing. We read every message sent to this address.
Accounts
A Vinall account is an email address and a password. There is no Spotify login and no sign-in through any other service — you create your account directly in the app.
Logging in
If you've forgotten your password, use "Forgot password" on the sign-in screen to get a reset link by email. If a reset email doesn't arrive, check your spam folder before contacting support.
Ratings
Every album and song is rated out of 100. You can change a rating at any time, and Vinall keeps a history of how your score for a record has moved — it's one of the things that makes your account worth building up over time.
Music discovery
Vinall surfaces records to rate based on your existing ratings, the artists you follow, and what the Vinall community is rating. The underlying catalogue — album and track data, artwork — is sourced from Deezer.
Minigames
Vinall includes a set of music minigames — Daily Drop, Earworm, Cover Fire, Higher or Lower, Recall and Bid Wars — plus The Draw, a cosmetic reward system. These earn and spend Discs, Vinall's in-app currency, which cannot be bought with real money.
Technical problems
Try closing and reopening the app, or reloading the page if you're using Vinall in a browser, before contacting support. If a problem persists, email us with what device and browser or app version you're using and what you were doing when it happened.
Reporting users or content
Vinall has an in-app report and block feature for reviews, comments and other user-generated content. Blocking someone is private — they are not told. If you need to report something the in-app tools don't cover, contact support directly.
Privacy
Vinall's own Privacy Policy covers what data the app collects and how it's used, including data from the minigames, listening history you choose to import, and crash reports.
Deleting your account
You can delete your Vinall account at any time from inside the app — Settings → Delete account. This permanently removes your ratings, reviews, listening history and any other data associated with your account, along with your sign-in itself. There is no way to recover an account once it's been deleted. If you're unable to complete this in the app, email support and we'll action it for you.
Terms
Vinall's Terms of Service cover acceptable use of the app.